Since each item is uniquely handmade by me, there is usually only one in stock. Orders that are not paid in full within two business days will be cancelled and the product items will be put back in the store.
With the exception of public holidays and other extenuating circumstances such as natural disaster or severe weather conditions, all in stock items will be shipped within three business days of payment. Made-to-order items are shipped according to the schedule on each product page. Orders are shipped using Hong Kong Post Registered Mail. Please make arrangement to receive delivery or obtain the package from the post office. You will be asked to pay additional postage fee for any unclaimed packages.
Incorrect or Defective Product
If there is an error with your order or you have received a defective product, please get in touch immediately so I can make it right! Please note that all computers and mobile devices display color differently, if color variation is a major concern to you, please do not purchase.
All products are carefully handmade, one piece at a time by me. Because they are not made by a robot, sometimes there may be minor imprefections which give the product its handmade character. The piece you receive may not be identical to the one pictured if it has been made more than once. Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that will make your purchase special and truly one of a kind. These reasons should not be misconstrued as flaws or defects. I will only consider replacing or refunding a product if I feel that the product cannot serve its original purpose.
If merchandise is returned in brand new condition (including the original product packaging) within 14 days of purchase, a refund for the cost of the merchandise will be issued via paypal. For merchandise that is opened and/or unable to be resold, it cannot be returned. If the return is the result of my error (incorrect or defective product), I will provide a full refund including shipping charges for the incorrect or defective items. Shipping charge cannot be refunded otherwise.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Zebra productionZ may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on July 23, 2014